Frequently Asked Questions (FAQs)

Got a question or need more help? Check out our FAQs below.

• I want to find out more about Moments of Life and the latest features available

• I need help navigating the online birth registration application

• I need help with preschool search and indication of interest

• I need help with child’s health

*NEW* Active Ageing Module for seniors

• I am experiencing some technical difficulties. How do I download the app?

 

If you need more assistance, email us at mol_families@psd.gov.sg.

 

General

Q1 What is the Moments of Life app?

The Moments of Life (MOL) app is one of the Strategic National Projects under the Smart Nation initiative that offers citizens a simplified experience across various government services, through personalisation, anticipating their needs and providing meaningful solutions on a single platform.

 

Q2 What are the features available in the Moments of Life app?

Today, key features of the app are developed for families with children aged 6 and below, and seniors aged 60 and above.

MOL_Landing_Page_(23_jun)-02

In 2020, the app included more services and information such as the COVID-19 curated guide to provide users with easy access to important COVID-19 information.

The in-app guide was launched in April 2020 and offers useful resources such as information on the various COVID-19 assistance schemes announced by the government, health information, various government tools such as finding a PHPC doctor, community initiatives and a grants & assistance eligibility checker.

The MOL app will be continuously enhanced to integrate relevant information and services for citizens to serve their needs at key moments of their lives.

 

[NEW] FEATURES FOR SENIORS

 

Q3 Why is the MOL app enhanced to cover features for seniors? Why are we developing an app for seniors as some of them may not be IT savvy?

As we provide for the seniors of today, we must plan for seniors of tomorrow. Younger senior cohorts are likely to have higher education and are more IT literate. There is increasing smartphone usage among younger seniors. 96% of citizens aged 50 to 59 used an internet-enabled feature phone or smartphone compared to 73% of citizens aged 60 and above. In view of the changing profile of seniors, we will tap on technology to benefit our seniors and empower them to live active and engaged lives.

 

Q4 How do the new features benefit seniors? What are the new features for seniors in the MOL app?

With the MOL app, seniors will find it easier and more convenient to find information to enable them to live active and engaged lives. Seniors will be able to:

• Find the latest active ageing programmes near them;

• Enjoy quick and easy access to government benefits that they qualify for. Eligible seniors can view benefits such as Merdeka Generation Package and GST Voucher Scheme; and

• Use the Merdeka Generation (MG) e-card to enjoy subsidies at CHAS GP and dental clinics as well as discounts at selected merchants.

 

[NEW] FEATURES FOR JOB SEEKERS 

 

Q5 What form of Employment Support is offered on Moments of Life?

The Ministry of Manpower, Workforce Singapore and Government Technology Agency, supported by SkillsFuture Singapore, Employment & Employability Institute (e2i), Tripartite Alliance for Fair and Progressive Employment (TAFEP) and Tripartite Alliance for Dispute Management (TADM), launched a series of Employment Support guides on the Moments of Life app in June 2020. These guides provide job seekers with bite-sized information to help them make informed career decisions.  They cover the following themes across three sections:

• Support for Job Search as a job seekers’ guide that provides users with resource information, available support and advice for their job search and upskilling journey.

• Retrenchment Benefits and Measures that provides users with a one-stop guide, to help retrenched individuals navigate and access support and services across the government or employees to understand better if they are to face retrenchment.

• Financial Support for Workers and Self-employed with consolidated government support information and a listing of government agency schemes and COVID-19 relief measures.

 

Q6 How is the information in these guides different from what is available on the various related government websites?

These guides bring together information and services available across relevant government agencies for individuals in need of assistance to have easier access and navigation from a single platform.

This is also the first time we have developed guides with retrenched individuals' employment needs taken into consideration. However, all the programmes and schemes listed in the guides are generic and applicable for both retrenched and unemployed individuals.

The section on “Support for Job Search” currently aggregates support from coaching, job opportunities, career switch to skills upgrading from WSG, SSG and e2i.

The section on “Retrenchment Benefits and Measures” aims to help citizens who have been retrenched to navigate the various options, assistance and advice available to them. This includes dispute resolution, seeking retrenchment benefits and understanding fair practices.

 

Q7 What other features can users look forward to?

This year, we will make a major update to the app and include more services. They will be bundled by life moments and topics such as employment and travel, and include Government services such as management of tax and CPF matters.

The app will personalise services so that citizens will be presented with information and services that are most relevant to them. This includes a dashboard to provide citizens with a one-stop overview of Government information for quick reference and tracking.

Other features providing employment support will be rolled out progressively and in response to citizens’ needs. This includes an Appointment Booking feature where individuals can make an appointment with a WSG’s or e2i’s career coach for career guidance and advice. 

 

Q8 What do I need to download the MOL app?

To download the MOL app, you need the following:

  1. Smart phone;
  2. Mobile data plan for your smart phone or internet access at home; and
  3. SingPass account and password.

Search for ‘Moments of Life’ on the Apple App Store (for iPhone users) and Google Play Store (for Android users) to download the app. The app is developed by the Government Technology Agency.

 

Return to main FAQs

 

Services

Birth Registration

Q1 Who can use the app for online Birth Registration?

To access the online Birth Registration service in the app, you or your spouse must be a Singapore citizen and

  1. Both be SingPass/MyInfo account holders; and 
  2. You must have registered your marriage in Singapore.

 

Q2 I have registered the birth of my child on the app. What documents do I need to produce to collect my child’s Birth Certificate?

If you are a Singapore Citizen, you will only need to show your NRIC to collect the Birth Certificate.

If you are a foreigner, you will need to provide the following documents:

  • Passport, or
  • Long-Term Pass cards, or
  • Disembarkation/Embarkation cards

However, if you or your spouse have made edits to any marriage information in the online application, you can only collect the Birth Certificate at ICA and you will also need to show both you and your spouse's NRIC/ID documents and your original marriage certificate for verification.

As your marriage records will need to be verified at the point of Birth Certificate collection, you may experience a longer wait to collect your child’s Birth Certificate.

  

Q3 How do I know if my application has been submitted successfully through the app?

A confirmation SMS will be sent to your mobile number once the application has been submitted successfully through the app. You may also check on your application status via the "Application Status" feature located in the Menu bar. 

 

Q4 I registered my child’s birth on the app but missed my appointment to collect my child’s Birth Certificate. Can I make another appointment on the app?

You can click on "Application Status" in the Menu bar to access ICA's e-appointment page directly to request for a change in date and time for your appointment. 

 

Q5 Why can’t I make an appointment on the app to collect the Birth Certificate(s) at the hospital? 

The e-appointment booking feature for hospitals is currently not available on the app. E-appointment bookings via the app are only available for Birth Certificate collection at the Immigration & Checkpoints Authority (ICA).

 

Q6 How do I collect my child's Birth Certificate (BC) at the hospital?

Instructions on the collection process for each hospital will be provided after successful submission of your child's birth registration on the Moments of Life app. You can retrieve the Successful Submission page via the "Application Status" feature found in the Menu bar as well.

 

Q7 If I am not the parent of the child, can I collect the child’s Birth Certificate on behalf of the child’s parents?

The Birth Certificate can only be collected by the child’s parents.

 

Q8 I chose to collect my child’s Birth Certificate (BC) at ICA, and I have already made payment. Can I collect my child’s BC in the hospital instead?

As you have paid for your child’s Birth Certificate (BC) collection at the Immigration & Checkpoints Authority (ICA), you will have to collect your child’s BC at ICA. Similarly, if you have selected the hospital where your child was born for BC collection, you should collect at the hospital.

 

Q9 When can I collect my child's Birth Certificate (BC) at ICA or the hospital?

If you selected ICA as your collection point, you would have made an e-appointment via the Moments of Life app. Collect your child's BC as per your selected appointment time. If you wish to make or change your appointment at ICA, please click on "Application Status" found under the Menu bar to access ICA's e-appointment page. 

For hospital collection, you may collect your child's BC from the next working day (subject to your designated hospital's opening hours and/or BC collection/appointment schedule).

 

Q10 Can I change the name of my child after submitting the Birth Registration application through the app?

Yes, you are able to make changes to your child’s name before the Birth Certificate (BC) is printed and signed, during the BC collection at the Immigration & Checkpoints Authority (ICA) or at the hospital of your child’s birth. Once the BC is finalised and signed, further changes will be chargeable.

 

Q11 Why does my spouse need to log in with SingPass as well? Can I submit the application on my spouse’s behalf?

As the consent of both parents is required for Birth Registration, you and your spouse will need to log in with SingPass in order to provide your individual consent to the application. This will also enable us to verify your marriage details.

 

Q12 My spouse does not have a SingPass account. What should I do?

Your spouse will need to visit www.singpass.gov.sg to register for a SingPass account.

If your spouse is unable to obtain a SingPass account, you can register your child’s birth at the hospital where he or she was born or at the Immigration & Checkpoints Authority (ICA).

 

Q13 My spouse is overseas. Can I key in an overseas mobile number during Birth Registration?

Currently, you can only key in a local mobile phone number during Birth Registration. You may consider registering your child’s birth at the hospital where he or she was born or at the Immigration & Checkpoints Authority (ICA) instead.

 

Q14 My spouse is overseas and cannot be contacted via SMS to complete the Birth Registration process. What should I do?

Birth Registration must be completed within 42 days of your child’s birth.

You may register your child’s birth after your spouse is available to receive SMS notifications.

Alternatively, you may proceed to register your child’s birth at the hospital where he or she was born or at the Immigration & Checkpoints Authority (ICA).

 

Q15 I am a Singapore citizen, but I gave birth to my child in a private hospital. Can I register my baby on the app?

As long as the hospital where your baby was born is able to issue an electronic Notification of Live Birth, you will be able to register your baby online through the app.

 

Q16 My payment for the Birth Registration was rejected. What should I do?

You will be redirected to the Birth Certificate collection page in the app, where you will be able to access the payment process again.

If you encounter further issues with payment, please contact us at mol_families@psd.gov.sg.

 

Q17 I did not register the birth of my child using the app. Now that I have collected my child’s Birth Certificate, can I still use the app to apply for Baby Bonus?

Yes, you can access the Baby Bonus website via the Moments of Life app.

To apply, please follow the steps below.

1) Go to “Menu”

2) Select “Newborn” under “Services”

3) Select “Baby Bonus Application”, where you will be linked directly to the Baby Bonus website in-app

4) Log in with your SingPass

 

Q18 I am not married or I am separated/divorced. How can I register for the birth of my child?

You can register your child’s birth at the Immigration & Checkpoints Authority (ICA).

 

Q19 As a single parent, can I use the app to apply for Baby Bonus?

Yes, you can access the Baby Bonus website on the Moments of Life app. Check your eligibility at https://babybonus.msf.gov.sg/parent-helper to open a Baby Bonus Child Development Account (CDA).

To apply, please follow the steps below.

1) Go to “Menu”

2) Select “Newborn” under “Services”

3) Select “Baby Bonus Application”

4) Log in with your SingPass

 

Q20 How can I register my child as a library member?

You will be given an option to register your baby as a library member in the Birth Registration service on the Moments of Life app. You will receive a confirmation email from National Library Board (NLB) within 5 working days after successful registration.

 

Q21 What are the benefits to sign up my baby as a library member?

By registering your child as a library member, you can start to encourage the love of reading at a tender age. As a library member, your child will have access to a wide variety of reading materials and can borrow up to 8 library items (e.g. books, magazines, audio-visual materials, etc), as well as participate in library programmes.

 

Q22 Do I need to bring any documents when I visit the library to collect the special library card and Baby Gift Pack?

You will only need to show the confirmation email from National Library Board to collect the special library card and Baby Gift Pack.

 

Q23 What are the contents of the Baby Gift Pack?

The Baby Gift Pack contains the following:

  • Three board books
  • Rhymes and Fingerplays for Little Ones
  • Height Chart

 

Return to main FAQs

 

Preschool Search

Q1 How can I indicate interest in centres for my child who is not born yet?

You will need a valid Birth Certificate number to indicate your interest in centres.

 

Q2 How do I indicate my interest for an infant care/child care centre?

To indicate your interest for an infant care/child care centre, please follow the steps below.

1) Go to “Menu”

2) Select “Preschool” under “Services”

3) Select “Preschool Search”

4) Search for the centre using its name or postal code

5) Select “Select Centre”

You will be able to indicate your interest for up to 10 infant care/child care centres.

 

Q3 I want to add another centre but I have already selected 10 centres. What should I do?

If you have already selected 10 centres, you will need to remove centres before adding more.

To view the list of selected centres and remove centres, please follow the steps below.

1) Tap on the "View" button from "Results" or "Details" page.

2) Select "Remove" on the "Selected Centres" page

 

Q4 How can I indicate interest for kindergartens?

Kindergartens hold annual mass registration exercises for their student enrolment. Please contact the kindergartens directly if you would like to enrol your child.

 

Q5 How will I know if my child has been successful in getting a place in the centre I have indicated interest in?

The centre will contact you directly if your child has successfully been enrolled.

 

Return to main FAQs

 

Child Health

Q1 What are the services available under Child Health on the app?

You will be able to view your children’s immunisation and appointment records on the app.

To view your child’s immunisation and appointment records, please follow the steps below.

1) Go to “Menu”

2) Select “Child Health” under “Services”

3) Select “Immunisation Records” or “Medical Appointments”

4) Log in with your SingPass

Medical appointments made with private clinics or hospitals will not be reflected on the app.

 

Q2 I wish to change my child’s immunisation appointment, can I do so via the Moments of Life app?

You can currently only view your child’s immunisation records on the Moments of Life app. Please contact the polyclinic/hospital where your child will be having the immunisation to request for a change in appointment.

 

Q3 My child had her immunisation done in a private clinic. Will I be able to see his immunisation records on the MOL app?

Yes. As long as doctors notify the National Immunisation Registry (NIR) about the immunisations given, parents will be able to view the immunisation records of their children in the app.

 

Q4 My child’s appointment information is not updated. What should I do?

Please contact the Health Promotion Board (HPB) at hpb_healthhub@hpb.gov.sg.

 

Q5 My child is born overseas, and I cannot find his/her records on MyInfo/ MOL app. Why is it so?

As the Moments of Life app is still in its early stages of development, only data for children born and registered in Singapore is currently available in MyInfo and the MOL app. We are working with the relevant agencies to include children who were born overseas, and hope to make this enhancement soon.

 

Return to main FAQs

 

Active Ageing Module for Seniors

Q1 What are the services available under the active ageing module on the app?

Seniors will be able to enjoy the following services on the app:

  1. Find the latest active ageing programmes near them;
  2. Enjoy quick and easy access to government benefits that they qualify for. Eligible seniors can view benefits such as Merdeka Generation Package and GST Voucher Scheme; and
  3. Use the Merdeka Generation (MG) e-card to enjoy subsidies at CHAS GP and dental clinics as well as discounts at selected merchants.


To use the active ageing module, please follow the step-by-step guide below:

MOL Step-by-Step Guide

 

Q2 How does the Moments of Life home screen page look like?

MOLAA_1
At the top of the screen, you will see “Welcome [Name of Senior]”.

  1. You will see your Merdeka Generation e-Card.
  2. If you scroll below, you will see these pages:
    1. Your Government Benefits
    2. Events
    3. All Government Schemes
    4. Discounts for Seniors

 

Return to main FAQs

 

Technical

SingPass and Security

Q1 Why is SingPass needed to use the MOL app?

SingPass login has two-factor authentication that provides an additional layer of security to better protect citizens’ personal data. With SingPass login, citizens will be able to view personalised information on government benefits that they qualify for (e.g. Merdeka Generation Package and GST Voucher Scheme).

Services such as Birth Registration, Baby Bonus Application and Child Health will require SingPass log in to prefill the online form or view records. Log in with SingPass on the “Profile” page to have immediate access to your children’s MyInfo records.

Those who choose not to login with SingPass can still explore information on government schemes for seniors, or use the events finder to search for active ageing activities near them.

 

Q2 Where can I get help to register for SingPass or reset my SingPass password? 

To register for a SingPass account or reset your SingPass account, please visit the SingPass website at https://www.singpass.gov.sg. If you have set up your SingPass two-factor authentication, you can reset your password instantly online.

If you need on-site assistance, there are dedicated SingPass counters island-wide. Please bring along your NRIC, Singapore Passport or Singapore Driving License for verification purposes. You can visit the SingPass website at https://www.singpass.gov.sg to see the list of SingPass counter locations nationwide. There are 40 Community Centres (CC) and 6 government agencies with SingPass services:

SingPass services

 

Q3. Is the MOL app secure to use?

The Government is committed to safeguard personal data in a safe and responsible way, supported by technical safeguards and legislation.

We adhere to technical safeguards which include: (i) encrypting all data transmissions; (ii) mandating SingPass login as a requirement for access to selected segments and services; (iii) checking for unauthorised logins; and (iv) running the platform through regular industry standard tests.

We have put in place legislation which governs data-sharing and data protection within the public sector through the Public Sector Governance Act (PSGA). The PSGA makes clear that the party using the data will be responsible for safeguarding it. PSGA also makes the misuse of data by public servants, which includes the unauthorised disclosure and improper use of information, a criminal offence.

 

Return to main FAQs

 

Downloading the App

Q1 Where can I go to download the MOL app? How do I know which is the correct MOL app to download?

  • Please ensure that you have Wi-Fi access or mobile data switched on.
  • Go to the Apple App Store (for iPhone users) and Google Play Store (for Android users).
  • Type in ‘Moments of Life’ in the search bar.
  • On the phone screen, it would show the ‘Moments of Life’ app developed by Government Technology Agency.
  • Click “Install”. Once the app is downloaded, click “Open”.

 

Q2 How do I return to the Home Page, if I am lost in the MOL app?

The menu button is available at the top Right corner of the app screen. Click it. A tab will emerge and you can click “Home” to return to Home page.

 

Q3 Who can I approach for help to download and use the MOL app?

Seniors who need help to download or use the MOL app can refer to a step-by-step guide here. If they need on-site assistance, they can approach IMDA digital clinics. See this website for the list of IMDA digital clinics: https://imsilver.imda.gov.sg/get-one-on-one-assistance/digital-clinics/.

 

Q4 Will I be able to download or use the app when I am overseas?

You will still be able to download the app overseas as long as you have a local or USA AppStore or PlayStore account. However, certain features on the app (such as Preschool Search) may not be available overseas.

 

Q5 I wish to update or change the government-verified data used on the app. How do I go about it?

Please visit www.ifaq.gov.sg/MyInfo to update your government-verified data.

 

Return to main FAQs

 

Connectivity

Q1 If I lose my phone or change my phone, what happens to my MOL app?

You can still download the MOL app in your new phone. Refer to Question 5.

 

Q2 Can I use the MOL app without Wi-Fi or data?

No, you need a Wi-Fi or mobile data connection to use the MOL app.

 

Q3 Why is the MOL app lagging?

The response time is dependent on the strength of your Wi-Fi or connectivity. Please move to a spot with better network connectivity. Alternatively, please try to restart your phone and try again.

 

Future Enhancements

Q1 What platform does the app run on?

The app supports the current major versions (and up to 2 versions earlier) of iOS and Android mobile phones. Details on compatibility can also be found on the App listing page in the official Apple App Store and Google Play Store.

 

Q2 When will new features be released on the app and how will I be notified?

We will continue to enhance the app to include new features to support other life phases and/or extend the services for existing ones. You can activate the auto-update function in your phone, or download the updates through the Apple App Store and Google Play Store.

 

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Last updated on 27 Jun 2020